Terms of Service

1. What the Service is

The Service interviews you, learns how you write, plans and drafts content, publishes it to platforms you have connected, and helps you approach journalists and podcasts. It produces suggestions and drafts. You decide what goes out. Nothing is published or sent to anybody without a person approving it.

2. Your account

You must be 18 or over and give accurate information. You are responsible for what happens under your account and for anyone you invite into it — a delegate, marketer or agency acting on your behalf acts as you.

3. Your voice and your content stay yours

Everything you put in — your stories, your writing, your interview answers — and everything the Service builds from it, including your voice profile, remains yours. We claim no ownership of it and we do not sell it.

We need a licence to run the Service: permission to store your content, process it (including through the AI providers listed in our Privacy Policy), and publish it where you tell us to. That licence exists only to operate the Service for you and ends when you delete the content or close your account.

We do not use your content to train anybody’s general-purpose models.

4. Publishing on your behalf

When you connect LinkedIn, you authorise us to publish posts you have approved and to read engagement on them. When you connect X, we hold a token you granted us through X’s own API and use it for the same two things.

You should understand what connecting LinkedIn means. One of two things happens. Where LinkedIn’s own publishing permission is available to us, we hold a token you granted through LinkedIn’s API, which is the route LinkedIn provides for this. Otherwise it is an authenticated session held on your behalf by our integration provider — your own session, acting as you — and LinkedIn sets its own rules about automated access and can restrict or suspend accounts that use one. Your integrations page says which of the two you are on. We keep volumes low and never simulate engagement, but on the session route we cannot guarantee LinkedIn will not act against your account, and you accept that risk when you connect one. X is different again: it is X’s documented API, used with a token you granted, which is the route X provides for this. No route to either platform is free of their own rules, and they can change them. You can disconnect either at any time and everything else in the Service keeps working.

5. Outreach

The Service can send pitches to journalists, podcast hosts and news desks. When it does:

• every pitch is drafted from your own material and approved by a person first;
• it is sent from an address you control and have verified, under your name, with replies going to you;
• volumes are capped — a small number per day per voice and a limit across the whole platform — and you cannot raise them;
• if somebody asks not to be contacted, that is recorded permanently and applies to every customer of the Service, not just you. You cannot lift one that arose from anybody else’s outreach.
  Replies are also read automatically, and a pattern can be wrong. Where a matcher rather than a person decided it, the customer whose own outreach produced the reply can undo it — with their name and a written reason against it. Where a person decided it, that customer has twenty-four hours to correct a mis-click and no longer. Beyond that only we can lift one. We do that to repair a suppression recorded wrongly against a contact several customers share; nothing in the software limits us to that case, so we say it here as an undertaking rather than describing a lock. Every lift is recorded with a name and a reason, and is never deleted.

You are responsible for the accuracy of what you claim in a pitch. Do not use the Service to send anything you would not be willing to say under your own name to that person directly.

6. What you may not do

• Impersonate anybody, or misrepresent who you are or who you work for.
• Buy, sell or exchange engagement, or use the Service alongside engagement pods or similar schemes.
• Upload contact lists you have bought, scraped, or otherwise obtained without a lawful basis.
• Use the Service to harass anybody, or to contact somebody who has asked you to stop.
• Resell the Service, except by running voices for your own clients on an Agency plan, or use it to run outreach for clients who have not agreed to it.
• Break the rules of a platform you have connected, or the law that applies to you.

We may suspend or close an account that does any of these.

7. Fees

Paid plans are billed in advance and renew automatically until cancelled. You can cancel at any time and keep access until the end of the period you have paid for. We do not refund part-periods except where the law requires it. If we change prices we will tell you before the change applies to you.

8. Ending it

You can close your account whenever you want. When you do, we delete your content at the first daily sweep after 30 days — 02:00 UTC, so up to a day past thirty; the app names the exact moment when you ask — except anything we must keep by law and the suppression list, which is deliberately permanent and holds no personal data beyond a one-way hash of an address.

You can export your content before you go. If we close your account for a breach of section 6, we will tell you why.

9. What we do not promise

The Service is provided as it is. We do not promise it will be uninterrupted, that anything it drafts will perform, that any journalist will reply, or that any placement will result.

We are honest about what we can and cannot measure. Engagement figures come from a connected session and are labelled with how reliable they are; where a number is not available the Service says so rather than estimating one. Outcomes are what you tell us, with one exception: a reply to a pitch sent through the Service is read and matched to it automatically, and a pattern can be wrong.

To the extent the law allows, our total liability to you in any twelve-month period is limited to what you paid us in that period, and we are not liable for lost profits, lost opportunities, or platform action against your account.

10. Changes

We may update these terms. If a change materially affects you we will tell you at least 30 days beforehand, and continuing to use the Service after that means you accept it.

11. Law, and how to reach us

These terms are governed by the laws of Delaware, United States, and the courts there have exclusive jurisdiction.

On Record is operated by an individual and is not incorporated; there is no registered company behind it. The postal address we are required to publish is carried in the footer of every marketing message we send — a sign-in link or a note about your own account carries none, because the law that requires it covers commercial mail. It is: 120 19th St N Ste 201, PMB 972419, Birmingham, AL 35203-3219. Everything below reaches a person who reads it.
Questions: legal@onrecord.tech.