If you’re involved in a dispute that’s running on and difficult to resolve, OnRecord is likely to help.

Some arguments turn into long acrimonious disputes which are hard to resolve because it’s hard to show clearly who the aggressor is and who is the victim. It can easily turn into something an outsider might describe as ‘simply a clash of personalities’ or ‘six of one and half a dozen of the other’ and so it goes on and on.

These disputes often arise from issues between:

  • Neighbours – e.g. About the boundary, a hedge, noise , children’s behaviour.
  • Tenants and landlords – e.g. Repairs, noise, bad behaviour, not keeping the accommodation or garden in good order.
  • Parents and children – e.g. Rowdy behaviour by children, bullying, perhaps the behaviour of the whole family.
  • Family disputes – e.g. Overcontrolling, bullying, neglect or stealing from an elderly relative.

OnRecord can help by making it easy to gather, secure and organise the evidence to produce a clear timeline and calendar of events with all the information combined chronologically. Your records can easily be searched, sorted and downloaded to prepare reports and statements. You can give confidential access to your records to anyone you need to consult or who you turn to for help.

Here are some helpful tips to get the best out of OnRecord when dealing with a dispute:

  • Don’t retaliate in ways which make you look as bad as the person you’re in dispute with.
  • If you try to resolve the problem do it calmly and preferably with a witness. Or write a letter or email keeping a copy and a record of any replies.
  • Be clear about what the issues are and make a suggestion about how it might be resolved inviting a negotiation.
  • Always keep a record on OnRecord of what happens in relation to the actual dispute.
  • Upload any supporting evidence (photos, videos, documents, voice recordings) and make a note of the name and contact details of a witness.
  • You can record events under a single heading (‘thread’) or separate it into different threads if that’s more helpful.
  • Always start a separate thread to record your attempts at resolving the issues. Be clear about what was proposed and the reply. If anything is written or recorded upload it. If the reaction is another event e.g. the person turning up and threatening you, clearly record it in the recommended way
  • Keep going with the records until you think there are enough examples and attempts at resolving it have failed. Then seek advice and take action.